The fastest route for anything about an existing order is a support ticket. It attaches your order and vehicle details automatically, so we are not asking you to repeat yourself.
Support tickets
Sign in and open a ticket. You will see every reply in the same thread, and so will we — nothing gets lost in a forwarded email chain.
What to include
- Your order reference, if you have one.
- The vehicle registration number.
- What you expected to happen, and what happened instead.
What we will never ask you for
Nobody at this company will ever ask for your password or for a one-time code. If someone does, it is not us. We will also never ask you to email identity documents — those go through the encrypted upload on your order page, where access is logged.
For advocates
If you practise in traffic matters and want to take cases through us, apply through the advocate registration page. Applications are checked against the state bar council roll before approval.
Grievances
If a ticket has not resolved your issue, say so in the same thread and ask for it to be escalated. Data-protection requests — access, correction or deletion — are handled separately; raise a ticket and mark it as a privacy request.